Support
Need help? We are here to support current clients
If you are a current Tampa Bay Pay client and need help, do not panic. Reach out directly and we will help you get pointed in the right direction as quickly as possible.
Direct
Call or Text Support
Fast
Immediate Help Paths
Local
Tampa Bay Team
Vendor
Partner Support Contacts
Immediate Support
Start with us first for the fastest help
For immediate support, please call, text, or email Tampa Bay Pay directly. If needed, you are also welcome to contact one of our vendor and processing partners below.
Call Us
Speak with our team directly for urgent payment, equipment, or account support.
(727) 732-3292 →
Text Us
Need a quick answer? Text us directly and we will do our best to get you help fast.
Text (727) 732-3292 →
Email Us
For non-urgent issues or detailed support requests, email our team anytime.
[email protected] →
Support Notes
The fastest way to get help
If you are reaching out about equipment, a payment issue, login trouble, or software support, sending a quick description of the problem along with your business name helps speed things up a lot.
When you contact support, include:
1Your business name
2The product or platform you need help with
3A short description of the issue
4The best callback number or email
Vendor Directory
Partner and vendor support contacts
Below is the contact information for the vendors and partners we represent. You are always welcome to contact them directly for support if needed.
PayBright
Processing Partner
Laigle Business Group Inc.
Snaptown Website & Online Ordering Partner
Support Form: Online Support Request Form
Phone: (844) 524-4531
Email: [email protected]
Website: www.laiglebizgroup.com
Maverick Payments
High-Risk and ACH Processing Partner
SwipeSimple
Mobile Payments Platform
Figure POS
Restaurant POS Partner
BillerGenie
Invoicing & AR Automation
Phone: (877) 245-5374
Email: [email protected]
Website: billergenie.com
Support Ticket: Subscriber Support Ticket
Still need help?
Start with Tampa Bay Pay and we will help point you in the right direction
If you are unsure who to contact, reach out to us first. We can help identify the right support path based on your equipment, software, and account setup.
Call/Text: (727) 732-3292 · [email protected] · Mon–Friday 10:00 a.m. – 7:00 p.m.
Real Merchants · Real Results
What Our Clients Are Saying
Tampa Bay businesses share their experience working with Tampa Bay Pay — from setup through ongoing support.
Joto's Pizza
Jodi Whitcomb, Owner · jotospizza.com
Family-owned for 52 years. Upgraded to FigurePOS — caller ID integration, customizable menus, and a system staff learn fast without extensive training.
Florida Orange Groves Winery
Lance Shooks, Owner · floridawine.com
When QuickBooks stopped processing credit cards, Tampa Bay Pay provided a seamless integration — keeping their existing QuickBooks setup without an expensive POS replacement.
Plumbing by Paul
Paul & Alycia Alves, Owners · plumbingbypaulllc.com
Tampa Bay Pay goes beyond payment processing — always reachable by phone, text, or email, and a valuable partner for Google SEO, social media, and web support.
Plumbing by Paul
Paul Alves · plumbingbypaulllc.com
Previous provider had frequent errors and slow funding. New setup processes payments reliably in the field and at the office — with next-day funding that's critical for a small business.
Wrenchmasters
Kenny Gehringer, Owner · wrenchmastersauto.com
Previous processor only offered a 1-800 number. Switched for local support and streamlined technology — now sends invoices and processes tap-to-pay even when internet is spotty.
Google Reviews · Tampa Bay Pay
The Highest Rated Payment Team in Tampa Bay
Don't take our word for it — here's what local business owners say after switching to Tampa Bay Pay.
5.0
Google Rating
Verified Reviews
Verified Reviews
Get in Touch With Our Tampa Payment Processing Team
Call/Text : (727) 732-3292
Email: [email protected]
Address: 136 4th St N, Suite 223, St Petersburg, FL 33701
Hours: Mon-Friday 10:00 a.m. – 7:00 p.m.
* By Appointment Only *
