Client Support
5.0 · Local Tampa Bay team, direct lines, real humans
Need help?
We're here to support
current clients
If you're a current Tampa Bay Pay client and need help, don't panic. Reach out directly and we'll get you pointed in the right direction as quickly as possible.
Mon-Friday · 10:00 a.m. - 7:00 p.m. Eastern · (727) 732-3292
Direct phone line
10+ partner support contacts
Local Tampa Bay team
Real humans, not bots
250+
Merchants Supported
10+
Partner Support Lines
M-F
10am to 7pm Eastern
5.0★
Google Rating
Immediate Support
Start with us first for the fastest help
For immediate support, call, text, or email Tampa Bay Pay directly. If needed, you can also contact one of our vendor and processing partners listed further down the page.
Call Us
Speak with our team directly for urgent payment, equipment, or account support.
(727) 732-3292 →
Email Us
For non-urgent issues or detailed support requests, email our team anytime.
[email protected] →
Support Notes
The fastest way to get help
If you're reaching out about equipment, a payment issue, login trouble, or software support, sending a quick description of the problem along with your business name helps speed things up.
When you contact support, include:
1Your business name
2The product or platform you need help with
3A short description of the issue
4The best callback number or email
Where to Start
Not sure who to call? Here's the quick triage.
Most issues fall into one of these categories. If you know which one applies to you, the right vendor is listed below. If you're not sure, just call us — we'll figure it out faster than you can guess.
Either way, we can help route you to the right place. No issue too small, no question too dumb.
Card processing not working
Declines, errors, network issues · Start with Tampa Bay Pay
Terminal or POS hardware
Won't power on, frozen, printer jam · Clover / Dejavoo / Figure
POS software / login
Locked out, sync issues, settings · Your POS vendor + TBP
Invoicing / AR automation
BillerGenie issues, recurring billing · BillerGenie + TBP
Online ordering / website
Snaptown sites, online menus · Laigle Business Group + TBP
Not sure? Call us first.
Always the right answer when you don't know · (727) 732-3292
Common Scenarios
Eight situations
we help with most
we help with most
For each scenario: what to try first, who to call, and what info to have ready.
1 / 8
When in doubt, call Tampa Bay Pay first. (727) 732-3292 — Mon-Fri 10am-7pm Eastern. We'll figure out who to route to faster than you can.
Call Now →
Vendor Directory
Partner and vendor support contacts
Below is the contact information for the vendors and partners we represent. You can always contact them directly for support if needed — we've organized them by category to help you find the right one faster.
Processing Partners
PayBright
Primary Processing Partner
Maverick Payments
High-Risk & ACH Processing
POS & Hardware Partners
Figure POS
Restaurant POS Partner
Software & Service Partners
BillerGenie
Invoicing & AR Automation
Phone: (877) 245-5374
Email: [email protected]
Website: billergenie.com
Support Ticket: Subscriber Support Ticket
SwipeSimple
Mobile Payments Platform
Laigle Business Group Inc.
Snaptown Website & Online Ordering
Support Form: Online Support Request Form
Phone: (844) 524-4531
Email: [email protected]
Website: www.laiglebizgroup.com
Frequently Asked Questions
Support — answered
What's the fastest way to reach Tampa Bay Pay support?
Call or text (727) 732-3292. Phone gets you a live person fastest during business hours (Monday-Friday, 10:00 a.m. - 7:00 p.m.). Text is great for non-urgent questions where you need a quick answer. For detailed issues that don't need an immediate response, email [email protected].
Should I call you first or my POS/processor vendor?
When in doubt, call us first. We can usually identify the right support path based on your setup faster than you can find the right vendor on your own. That said, if you already know the issue is hardware-specific (terminal won't power on, POS software bug, etc.), going directly to the vendor support line below can also work. We've listed all vendor contacts on this page so you can pick whichever route gets you help fastest.
What information should I have ready when calling support?
Your business name (so we can pull up your account), the product or platform you need help with (terminal model, POS name, software you're using), a quick description of what's happening, and the best callback number or email. If it's a transaction-specific issue, having the date, amount, and last 4 digits of the card helps too.
What are Tampa Bay Pay's support hours?
Monday through Friday, 10:00 a.m. - 7:00 p.m. Eastern time. After-hours support is available for true emergencies — terminals down during peak hours, processing outages, urgent dispute responses — through the same number, though response time may be slower outside business hours.
My terminal isn't working — who do I call?
Quick checks first: power cycle the terminal (unplug for 30 seconds and plug back in), confirm internet/WiFi connection, and check for software updates if it's a Clover device. If it's still down, call us at (727) 732-3292 — we'll diagnose whether it's a hardware issue (then we route to Clover/Dejavoo/Figure POS) or an account-side issue (we handle directly).
My deposits aren't hitting my bank — who do I call?
Start with us. Deposit issues can be a few different things — bank account on file is outdated, holiday processing delay, account hold, or routing issue. We can usually identify the cause within a few minutes by looking at your processing data, then either resolve it directly or escalate to PayBright/Maverick depending on which processor handles your account.
How do I report a chargeback?
Call us as soon as you get the chargeback notification. The response clock is already running — typically 10 business days — and same-day documentation matters. We help gather and submit the dispute response through your processor's portal, build the case, and submit before the deadline. See our Chargeback Management page for more details on what documentation you'll need.
Can I email a screenshot or transaction details to support?
Yes, send screenshots, photos of error messages, or transaction details to [email protected]. Never email full card numbers, CVV codes, or sensitive PINs — those are PCI violations even in support tickets. If we need card details to resolve an issue, we'll arrange a secure way to gather them.
Still Need Help?
Start with Tampa Bay Pay — we'll route you the right way
If you're unsure who to contact, reach out to us first. We can help identify the right support path based on your equipment, software, and account setup.
Mon-Friday · 10:00 a.m. - 7:00 p.m. Eastern · [email protected]
Real Merchants · Real Results
What Our Clients Are Saying
Tampa Bay businesses share their experience working with Tampa Bay Pay — from setup through ongoing support.
Joto's Pizza
Jodi Whitcomb, Owner · jotospizza.com
Family-owned for 52 years. Upgraded to FigurePOS — caller ID integration, customizable menus, and a system staff learn fast without extensive training.
Florida Orange Groves Winery
Lance Shooks, Owner · floridawine.com
When QuickBooks stopped processing credit cards, Tampa Bay Pay provided a seamless integration — keeping their existing QuickBooks setup without an expensive POS replacement.
Plumbing by Paul
Paul & Alycia Alves, Owners · plumbingbypaulllc.com
Tampa Bay Pay goes beyond payment processing — always reachable by phone, text, or email, and a valuable partner for Google SEO, social media, and web support.
Plumbing by Paul
Paul Alves · plumbingbypaulllc.com
Previous provider had frequent errors and slow funding. New setup processes payments reliably in the field and at the office — with next-day funding that's critical for a small business.
Wrenchmasters
Kenny Gehringer, Owner · wrenchmastersauto.com
Previous processor only offered a 1-800 number. Switched for local support and streamlined technology — now sends invoices and processes tap-to-pay even when internet is spotty.
Google Reviews · Tampa Bay Pay
The Highest Rated Payment Team in Tampa Bay
Don't take our word for it — here's what local business owners say after switching to Tampa Bay Pay.
5.0
Google Rating
Verified Reviews
Verified Reviews