How Tampa Bay Pay collects, uses, shares, and protects information
This Privacy Policy explains how Tampa Bay Pay collects and handles information through our website, forms, communications, promotions, and related business services.
Who this policy applies to
1. Who we are
“Tampa Bay Pay,” “we,” “our,” and “us” refer to Tampa Bay Pay and/or its affiliated operating entities, including where applicable Exzact Payment Solutions LLC and its representatives, contractors, agents, partners, and service providers.
2. Scope of this policy
This Privacy Policy applies to information collected online through tampabaypay.com and related forms, pages, scheduling tools, chat tools, communications, and other digital interactions with Tampa Bay Pay. It does not replace or override any separate merchant processing agreement, payment gateway agreement, equipment agreement, employment agreement, financing agreement, or partner platform terms that may also apply.
3. Business-focused website
Our website is intended primarily for business owners, operators, managers, authorized representatives, applicants, referral partners, and other adults seeking information about payment processing, merchant services, POS systems, gateways, billing tools, hardware, software, funding, support, and related services.
The categories of information we may collect
4. Contact and identity information
We may collect your name, business name, email address, phone number, mailing address, job title, and other identifying or contact details when you fill out a form, book a consultation, request support, submit a statement, apply for a position, or otherwise contact us.
5. Business and submission information
We may collect information you choose to provide about your business, current provider, processing setup, pricing, software, hardware, statement data, monthly volumes, processing history, support needs, underwriting-related information, or other materials you submit in connection with a quote, review, onboarding request, or support matter.
6. Communications and support information
We may collect the content of emails, form submissions, text messages, chat conversations, support tickets, call notes, voicemail messages, appointment requests, and other communications with us.
7. Application and recruiting information
If you apply for a job, contractor role, or partnership opportunity, we may collect resume information, work history, references, qualifications, and other information you submit in connection with that opportunity.
8. Device and usage information
We may collect internet or network activity information such as IP address, browser type, device type, operating system, referral source, pages visited, clicks, session behavior, date and time of visit, and general interaction data with our website or forms.
9. Cookies and similar technologies
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to help our website function, remember preferences, analyze traffic, improve performance, support advertising or remarketing, and understand how visitors interact with our website, pages, campaigns, and embedded tools.
10. Payment and financial information
If you make a payment, submit payment-related information, or move forward with a proposal or service, we or our service providers may collect billing, transaction, bank, or payment-related information. In many cases, payment card, ACH, and similar sensitive payment details are processed by third-party payment processors, gateways, billing tools, or merchant services platforms rather than stored directly by Tampa Bay Pay in full.
11. Information from partners and service providers
We may receive information about you from referral partners, payment processors, software providers, analytics providers, advertising platforms, form providers, scheduling tools, CRM systems, support platforms, and other vendors or partners involved in helping us deliver or market services.
Why we collect and process information
12. Service delivery and operations
We may use information to respond to inquiries, schedule meetings, evaluate fit, provide proposals, review statements, support promotions, facilitate onboarding, coordinate installations, troubleshoot issues, deliver support, communicate with you about requested services, and otherwise operate our business.
13. Marketing and follow-up
We may use information to send emails, texts, calls, newsletters, appointment reminders, service updates, promotional materials, and follow-up communications about Tampa Bay Pay’s services, events, resources, and offerings, subject to applicable law and your communication preferences.
14. Analytics and website improvement
We may use information to analyze site traffic, improve website design and performance, diagnose errors, measure campaign effectiveness, understand user behavior, optimize content, and improve the relevance of our services, pages, and outreach.
15. Security and fraud prevention
We may use information to help protect our website, business, users, and partners from fraud, abuse, unauthorized access, suspicious activity, spam, chargeback-related misuse, or other unlawful or harmful conduct.
16. Legal and compliance purposes
We may use information to comply with legal obligations, respond to lawful requests, enforce our Terms & Conditions or other agreements, maintain internal records, protect our rights, and support compliance, underwriting, operational, accounting, tax, or recordkeeping processes.
17. Recruiting and business relationship management
We may use information to evaluate job or contractor applications, manage hiring processes, communicate with candidates, evaluate referral relationships, and maintain ordinary business records regarding prospective and existing business contacts.
Email, phone, and SMS communications
18. Calls, texts, and emails
If you contact us, submit a form, request information, request support, book a consult, apply for a position, or otherwise provide your contact information, we may contact you by phone, call, text message, email, voicemail, or similar means regarding your inquiry, requested services, support issue, application, or follow-up communications. Message and data rates may apply. Consent is not a condition of purchase.
19. Marketing opt-out
You may opt out of marketing emails by using the unsubscribe link where available. You may also request that we stop marketing texts or promotional communications by following the opt-out instructions provided in the message or by contacting us directly. Even if you opt out of marketing communications, we may still send service-related, transactional, administrative, or relationship-based communications where permitted by law.
When we may disclose information
20. Service providers
We may share information with vendors and service providers that help us host the website, run forms, manage our CRM, schedule meetings, provide chat functionality, send emails or texts, analyze website traffic, support marketing campaigns, store documents, process payments, support merchant onboarding, provide software or gateway services, review applications, or otherwise operate our business.
21. Payment, gateway, and merchant-services partners
If you request a proposal, payment solution, gateway, merchant account, hardware, software, financing option, or related service, we may share relevant information with processors, gateways, ISOs, software providers, funding partners, underwriters, equipment providers, implementation partners, and related service providers involved in evaluating, delivering, or supporting those services.
22. Referral and implementation relationships
Where appropriate to your request, we may share information with referral partners, implementation providers, vendors, consultants, or business partners working with us to help evaluate, install, activate, onboard, support, or improve the service or solution you requested.
23. Legal compliance and protection
We may disclose information if we believe in good faith that disclosure is necessary or appropriate to comply with applicable law, regulation, subpoena, court order, lawful government request, industry rule, legal process, or to protect the rights, safety, property, operations, or legal interests of Tampa Bay Pay, our users, or others.
24. Business transfers
We may disclose information in connection with an actual or proposed merger, acquisition, financing transaction, asset sale, restructuring, business transition, due diligence process, or similar corporate event, subject to applicable confidentiality and legal requirements.
25. With your direction or consent
We may disclose information to third parties when you request, direct, authorize, or consent to that disclosure.
How website technologies may be used
26. Cookies and similar tools
We and our providers may use cookies, scripts, pixels, analytics tools, embedded widgets, chat tools, and similar technologies to operate the website, maintain security, remember preferences, understand usage patterns, improve functionality, and support marketing or remarketing efforts.
27. Browser controls
You may be able to control cookies through your browser or device settings. Blocking some cookies may affect site functionality, forms, booking tools, chat tools, analytics, or other website features.
28. Do Not Track
Because there is not a consistent industry standard for responding to browser-based Do Not Track signals, our website may not respond differently to those signals unless and until a recognized standard is adopted or we expressly state otherwise.
How we protect information and how long we may keep it
29. Security
We use reasonable administrative, technical, and organizational safeguards intended to help protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, platform, network, system, database, or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
30. Retention
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain records, support onboarding, provide services, comply with legal or contractual obligations, resolve disputes, enforce agreements, and protect our business interests. Retention periods may vary depending on the nature of the information and the reason it was collected.
Choices and privacy requests
31. Access, correction, and deletion
You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to verification of your identity and any legal, contractual, operational, security, recordkeeping, or compliance exceptions that may apply.
32. Marketing choices
You may request that we stop using your information for certain marketing communications as described above.
33. State privacy rights notice
Residents of certain states may have additional privacy rights under applicable law, which may include the right to know, access, correct, delete, or appeal certain privacy decisions. We may take reasonable steps to verify requests before responding. Authorized agents may be required to provide proof of authorization and identity verification where permitted by law.
34. How to submit a request
To submit a privacy-related request, please contact us using the information listed below and include enough detail for us to understand your request and verify your identity or authority where appropriate. We may need to request additional information before completing a request.
Other important privacy terms
35. Third-party websites and embedded tools
Our website may link to or embed third-party websites, platforms, maps, social media tools, booking tools, payment pages, scheduling tools, videos, chat widgets, forms, or software providers. We do not control those third parties’ privacy practices and are not responsible for their policies or content. You should review their privacy policies separately.
36. Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child under 13 has provided personal information through our website, please contact us so we can review and address the issue.
37. International users
Our website is operated in the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate, which may have different data protection laws than those in your home country.
38. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of the website after the updated policy becomes effective constitutes your acknowledgment of the revised policy.
39. Contact information
Tampa Bay Pay
136 4th St N, Suite 223
St. Petersburg, FL 33701
Phone: (727) 732-3292
Email: [email protected]