About Us

TRANSPARENT | AFFORDABLE | SIMPLE

Tampa Bay Pay's goal is to educate the local business community in order to ensure smiles, savings and solutions.

Tampa Bay Pay was created out of a need to offer merchants an alternative to big bank processors who do not create value or share an interest in their merchant’s success.

We are an Independent Sales Organization with strategic partnerships dedicated to cultivating reliable and trustworthy relationships in the Payment Card Industry, allowing us to tailor products and services to the needs of each merchant.

As a young company, Tampa Bay Pay recognizes that its success is based upon the success and happiness of the businesses served. For that reason, Tampa Bay Pay embodies the concept 'merchant services, done right' a promise we always deliver on.

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Our Philosophy

Focused on saving you money

Fair pricing every time

No contracts and free terminals

Our “Merchant First” philosophy provides the framework for all our decision making when customizing the best payment solution for our clients. We can, in fact, save merchants money where others cannot, offer value added products to help growth, and obtain processing for merchants who would otherwise be turned down.

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Meet the Team

Zachary Gottlieb

CEO/Founder

I started in the payment processing industry over five years ago, not knowing what “merchant services” even meant—just like many business owners I meet today. I quickly realized that payment processing is one of the most critical yet misunderstood aspects of running a business. My mission is to educate, support, and help local entrepreneurs keep more of their hard-earned money while simplifying their payment solutions.

After graduating from UNC-Chapel Hill in 2014, I built experience in management training, customer service, and sales before spending several years in the service industry in Wilmington, NC. In 2020, I transitioned into merchant services , helping restaurant owners implement in-house online ordering systems to save thousands in third-party fees.

In 2021, I founded Exzact Business Solutions in St. Petersburg, FL, expanding beyond online ordering to offer comprehensive payment solutions. Now, as Tampa Bay Pay, we are focused on becoming the premier local provider for merchant services, payment processing, and POS systems. Our team has helped over 200 business owners while earning 100+ five-star Google reviews.

We proudly work with small businesses and mid-market companies across a wide range of industries—including hospitality, retail, trades and home services, eCommerce, professional services, and non-profits. Whether you’re just getting started or processing millions annually, there’s no threshold to who we can help.

In addition to in-person payment solutions, we specialize in card-not-present environments—offering seamless software and CRM integrations, including QuickBooks and other invoicing or billing platforms. From low-risk to high-risk industries, our mission remains the same: to deliver customized, reliable payment solutions, eliminate unnecessary fees, and help businesses grow with confidence.

Outside of work, you’ll find me at the beach, on the golf course, or hanging out with my dog, Bleu. And while I might be slightly overconfident in my ping pong and pool skills, I’m always up for a challenge!

Andrea Chavez

Customer & Administrative Support Manager

As an account manager and POS troubleshooting/customer service support professional, I have extensive experience providing personalized support to our clients.

Whether it's helping to troubleshoot POS issues or delivering top-notch customer service, I am committed to ensuring that our clients receive the best possible experience.

My specialization lies in catering to our vibrant Hispanic community, where I have dedicated myself to building strong relationships and working diligently to provide a wonderful experience. Recognizing the unique needs and preferences within this community, I am passionate about tailoring our services to create a seamless and culturally sensitive interaction.

Through effective communication and a deep understanding of their requirements, I strive to exceed expectations and contribute to the overall satisfaction of our valued Hispanic clientele.

Alexandra Reyes

Customer & Administrative Support Manager

As an Account Manager with a strong background in POS troubleshooting and customer service, I specialize in delivering tailored support that meets each client’s unique needs. I take pride in providing fast, efficient solutions, whether resolving technical issues or ensuring smooth day to day operations while maintaining a high standard of personalized service.

I am especially passionate about supporting our vibrant Hispanic community. With a deep cultural understanding and a commitment to clear, empathetic communication, I work hard to foster trust, build lasting relationships, and provide a seamless, culturally respectful experience. My goal is to not just meet expectations, but to consistently exceed them, making every client interaction a positive one.

Matt Johnstone

Sales Representative

After years in sales, I became increasingly frustrated by the lack of integrity in how many organizations handled their clients' needs. That’s when I found Zac and Tampa Bay Pay.

Zac's vision to bring transparency, honesty, and integrity to an often misunderstood industry really resonated with me. At Tampa Bay Pay, we focus on providing exceptional customer service and crafting tailored solutions that meet the unique needs of each client.

But don’t just take our word for it—check out our 100+ 5-star reviews on Google, showcasing how we’ve earned the trust of our clients. We’re proud to offer a different approach—one that puts your needs first.

Bleu

Chief Tail-Wagging Officer

Given away at a gas station in Florida, Bleu’s been winning hearts since day one. Now proudly serving as Tampa Bay Pay’s Chief Tail-Wagging Officer, he’s on a mission to spread smiles everywhere we go—one wag at a time. With a nose for good vibes and an unshakable work ethic (naps are work, right?), Bleu reminds us that joy is part of the job. Some clients even demand to see him instead of Zac—and honestly, we get it. Whether he’s stealing snacks, supervising from under the desk, or just being his adorable self, Bleu proves that great service should always come with a smile (and maybe a treat).

At Tampa Bay Pay, we partner with industry-leading providers to bring you the best payment solutions. From cutting-edge POS systems to secure payment processing, our trusted partners help us deliver top-tier service and technology to businesses of all types.